OUR TERMS

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply the gift experience to you.

1.2 Why you should read them. Please read these terms carefully before you complete your order. These terms tell you who we are, how we will provide gift experiences to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are The Spa at Underscar incorporated and registered in England and Wales with company number 56494574 whose registered office is Applethwaite, Keswick, Cumbria, CA12 4PH, United Kingdom.

2.2 How to contact us. You can contact us by emailing spa@underscarspa.co.uk or by calling 017687 71500.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the gift voucher. This might be because the gift voucher is no longer available or because we have identified an error in the price or description of the experience.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your gift experience.

3.4 We only sell to the UK. Our website is solely for the promotion of experiences in the UK. Unfortunately, we do not [accept orders from OR deliver to] addresses outside the UK.

3.5 Regalo. Our agent who provides the platform via which we sell you vouchers is a trusted third party called Regalo Gifts Ltd (“Regalo”). Regalo is not responsible for the provision or fulfilment of vouchers and as we have stated above, the contract for vouchers is between you and us alone. You agree that Regalo shall have no liability whatsoever for, or in relation to, the provision or fulfilment of vouchers.

3.6 Third party rights. A person who is not a party to our contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms, except that Regalo may enforce Clause 3.5 of these terms.

4. REDEEMING YOUR VOUCHER

4.1 Vouchers are valid for [12 months] from the date of purchase (unless otherwise stated) (“the Validity Period”). We advise that where relevant you book the experience in advance and do not make travel or accommodation bookings until we have confirmed the booking.

4.2 Please redeem your voucher for the relevant product, service and/or experience in accordance with the instructions provided on the voucher, and in relation to experiences only, please also make your booking in accordance with the instructions provided.

4.3 Vouchers will be invalid once the Validity Period has expired.

5. CANCELLATIONS

5.1 Once you have booked an experience you are bound by our terms and conditions in relation to cancellations.

5.2 If an operator needs to cancel a booking for any reason they will contact you directly. In these circumstances we will not be liable for any costs incurred including but not limited to travel and accommodation costs.

6. OPERATOR’S TERMS AND CONDITIONS

6.1 You will be bound by our terms and conditions once you have made your booking. We will not be liable for the cancellation or alteration of any booking which is beyond the reasonable control of the parties including but not limited to adverse weather conditions, strike or the threat of strike, terror attacks or the threat of terror attacks.

6.2 Our total liability for any claim regarding a voucher or an experience shall be limited to the total price paid for the relevant voucher or experience.

7. REFUNDS

7.1 You are entitled to a refund on any unused voucher which is not redeemed within 14 days of the date on which it was purchased. To arrange a refund please contact us at [INSERT E MAIL ADDRESS] with your order number.

8. DELIVERY OF VOUCHERS

8.1 If you request the voucher to be posted to you/ the recipient, we will post the voucher by second class Royal Mail delivery on the next working day. The costs of delivery will be as displayed on the website. We are not responsible for delays outside our control and we accept no liability for any loss or damage in the post, or for lost or stolen gift vouchers.

9. HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 We will only use your personal information as set out in our privacy notice.

10. LAWS

10.1 These terms are governed by English law and you may only bring legal proceedings in the English courts.

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